Plymouth Rock Assurance has improved its capabilities for independent agents with its new online IT system that handles policy processing, billing, and claims.

In implementing the system, known as Matrix, the carrier continues an aggressive, multiyear $50 million investment in IT infrastructure, the largest such investment in the company's history.

Designed as a policy-processing platform, Matrix has speeded the rollout of Plymouth Rock's new auto insurance product in Connecticut. Also available to Massachusetts agents, the system supports more than 200 agent users in both states.

The efficiencies gained by the new IT system make it easier for the carrier's network of independent agents to do business with the company, Plymouth Rock explains. Matrix integrates a number of features and real-time paperless transaction capabilities into the carrier's existing agent Web portal, along with plans to add other agent-friendly features throughout 2007.

These enhancements already include:

o Transactions are processed in real time and are verifiable immediately.

o There is immediate availability for first notice of loss information.

o New billing plans and more billing information are available online.

o Equity-based payment calculations have been introduced.

"Our agents are the best our industry has to offer, so we want them to have the best available tools," says Mark Sweeney, Plymouth Rock's vice president of marketing.

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Plymouth Rock Offers New "Matrix" to Agents

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