Insurance agencies are still struggling continuously to tame the paper tigers hampering the efficiency of their operation. Fortunately, marketplace and technology trends mean agencies can now do more with less–less information technology involvement, less capital investment and fewer headaches.
As far back as the late 1600s, when Lloyd's of London drafted its first contract on a piece of parchment, paper has dominated the insurance industry.
Today, insurance companies are still notoriously paper-intensive, and guilt by association dictates that distribution channels–including independent agencies–handle the same mountains of paper in the form of letters, reports, referrals, contracts, submissions, renewals, endorsements, claims and more.
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