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Risk Managers Learn Lessons From 9/11

Terrorist attack aftermath demonstrates desperate need for continuity

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At about 8:40 a.m. on Sept.11, 2001, I received a phone call from a friend. As usual when talking to him by phone, I swung around in my chair and looked up at the Twin Towers of New York’s World Trade Center, where he worked on the 101st floor of the North Tower.

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