LAS VEGAS–The retirement of experienced claims adjusters isforcing carriers to redevelop education and recruitment programs toreplace and expand their dwindling ranks, insurance executivessaid.
“There is a void in the industry,” related George Fay, executivevice president, worldwide property and casualty claim forChicago-based insurer CNA Financial.
His comments came during a panel discussion yesterday on“Examining Best Practices and Industry Trends,” held here duringthe 11th annual ACE (America's Claims Event) sponsored by theNational Underwriter Company.
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