Quick action after a water loss can reduce the cost of a claim and at the same time keep the policyholder happy, which is the primary job for insurers, adjusters and contractors, an instructor from the restorative drying industry said.

Addressing adjusters in Las Vegas, Kevin Fisher, master restorer and technical training instructor with Burlington, Wash.-based Dri-Eaz Products Inc., said that when done improperly, remediation of a commercial or personal property after a water loss can come back to haunt those handling the claim because the policyholder will believe they acted in bad faith.

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