BrickStreet Insurance has implemented i-Sight Investigative Case Management software from Customer Expressions for use by BrickStreet's special investigation unit in the investigation of potential abuse and fraudulent activities.

Northeast Insurers Preferred Mutual and Hingham Mutual have integrated ISO HomeValue into their underwriting process to improve decision-making and workflow. ISO HomeValue is a Web-based residential property replacement cost estimator that helps companies estimate the cost to rebuild a property in the event of a total loss.

Beta Health Association has selected PREMIA Collaborator from 3i Infotech to provide Beta's various user groups with an online portal.

Sun Life Assurance Company of Canada, a member of the Sun Life Financial group of companies, has signed a master services agreement with Accenture. This arrangement establishes Accenture as a preferred vendor for application development and maintenance services to Sun Life.

Michigan Millers Mutual Insurance has signed a licensing agreement with AQS, Inc., to use the AQS/advantage product, a commercial lines system that is extensible to internal and external stakeholders. Michigan Millers implemented the new PAS to gain efficiency in underwriting processes, faster turnaround for new business and renewals, and extended policy administration capabilities.

The Dominion of Canada General Insurance Company and Guidewire Software announced the insurer is in production with Guidewire ClaimCenter. It is being used to modernize and replace the carrier's existing legacy claims system. The Co-operators Group Ltd., a Canadian-owned, multiproduct insurer, will replace its current legacy claims system with Guidewire ClaimCenter for the end-to-end claims management of all personal and commercial lines of business.

Several insurers, including Accident Fund Insurance, Lansing, Mich.; Gulfshore Insurance, Naples, Fla.; and Aioi Insurance Co., Tokyo, Japan; recently have chosen the OnBase enterprise content management software solution from Hyland Software.

American Family Insurance has selected Dialogue enterprise document automation software from Exstream Software as a platform to help streamline document production processes. Using Dialogue, American Family will replace multiple legacy technologies currently deployed to create communications that include letters, bills, and other policyholder correspondence.

Kemper Auto and Home Insurance has entered a program with Confluency Solutions to provide Web-based customer development programs to Kemper's independent agents. Confluency will supply Web site design, hosting, security, forms, content, estimators, customer contact programs, and training to help Kemper agents expand service to existing customers.

Adriatic Insurance Company rolled into production with Maple Technologies' Aspire Information System, which will handle electronic application processing, rating, underwriting validation, policy issuance, endorsement processing, premium accounting, reinsurance transactional management, and claims administration functions for the carrier.

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