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Claim professionals–like most business people–are drowning in a tsunami of e-mail. They get e-mail from agents, brokers, co-workers, underwriters, defense attorneys, policyholders, and vendors. Staying on top of e-mail without becoming its slave is a key skill for professional survival and productivity. Whether you are a new claim person or a home office claim executive, it’s all you can do to keep your head above water and not drown in a sea of electronic correspondence. To tame the e-mail beast, implement the following nine steps:

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