Claim professionals–like most business people–are drowning in a tsunami of e-mail. They get e-mail from agents, brokers, co-workers, underwriters, defense attorneys, policyholders, and vendors. Staying on top of e-mail without becoming its slave is a key skill for professional survival and productivity. Whether you are a new claim person or a home office claim executive, it’s all you can do to keep your head above water and not drown in a sea of electronic correspondence. To tame the e-mail beast, implement the following nine steps:

1. Liberally use the “DELETE” key! Do you need to do anything in response to the e-mail? Is it actionable? Does it contain a task you must delegate to someone else? If the answer to these questions is “no,” hit DEL. Were you copied in just as a “CYA” gesture? Press DEL. Put your e-mail inbox on Slim-Fast by adopting the maxim, “When in doubt, delete it out.”

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