Over the past few decades, independent agents have struggled to make inroads into the small-commercial market, where a combination of low revenue and high-service demands often squeezed profitability.
In recent years, however, agents and carriers have come together in new and innovative ways to meet the needs of small businesses. Carrier investments in quality products, people and new technologies that streamline operations have caught the attention of more and more agents.
Agents who once considered “walking away”–and some who actually did–are now focusing more time, attention and resources on small-commercial accounts.
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