This issue of Claims spotlights some of the new and evolving technologies that company claim departments are using to increase cost-cutting capabilities, streamline processes, and detect fraud. But to find out what insurers could do better, and to gauge developing technology trends, Associate Editor Eric Gilkey spoke with John Postava, president of Simsol Software, to get the lay of the land.
Talk a bit about a modern day insurance companies' claim technology needs. What do you see them doing right? Wrong?
Today's insurance carrier claim departments require higher level of connectivity than ever before. With increased customer expectations, state department of insurance requirements and forecasts of an increasing number of more devastating storm and catastrophic events, today's insurance carrier must process claims more efficiently and accurately than in years past in order to retain their customers' business and maintain a healthy bottom line. Electronic connectivity among all the various parties involved in an insurance claim enables insurance carriers to reach that higher level.
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