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This issue of Claims spotlights some of the new and evolving technologies that company claim departments are using to increase cost-cutting capabilities, streamline processes, and detect fraud. But to find out what insurers could do better, and to gauge developing technology trends, Associate Editor Eric Gilkey spoke with John Postava, president of Simsol Software, to get the lay of the land.

Talk a bit about a modern day insurance companies’ claim technology needs. What do you see them doing right? Wrong?

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