This issue of Claims spotlights some of the new andevolving technologies that company claim departments are using toincrease cost-cutting capabilities, streamline processes, anddetect fraud. But to find out what insurers could do better, and togauge developing technology trends, Associate Editor Eric Gilkeyspoke with John Postava, president of Simsol Software, to get thelay of the land.

Talk a bit about a modern day insurance companies' claimtechnology needs. What do you see them doing right?Wrong?

Today's insurance carrier claim departments require higher levelof connectivity than ever before. With increased customerexpectations, state department of insurance requirements andforecasts of an increasing number of more devastating storm andcatastrophic events, today's insurance carrier must process claimsmore efficiently and accurately than in years past in order toretain their customers' business and maintain a healthy bottomline. Electronic connectivity among all the various partiesinvolved in an insurance claim enables insurance carriers to reachthat higher level.