For those of us who have been in the claim business a decade or two, we have witnessed the introduction of technologies that have had a profound impact on managing claims. Every few years, a promising technology packaged in a practical claim application comes along, and rapidly becomes an industry-adopted “best practice.”

These new waves of technology not only alter how claims are managed, but permanently impact insurers’ bottom-line results. Telephonic loss reporting, medical bill processing, and bodily injury evaluation tools are just a few of many examples.

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