Sept. 11, 2001 changed the way major commercial property claims were adjusted by many insurers, initiating a new team approach, but the method has proven more cumbersome in the aftermath of Hurricanes Katrina and Rita, one expert contends.
After 9/11, insurer teams–comprised of an independent adjuster, a lawyer, a forensic accountant for business interruption evaluation and possibly an engineer for damage assessment–were put in place, "managed by a hierarchy of authority at the company level," according to Arnold Mascali, executive vice president and counsel with Aon in New York.
As a result, he said, preparing and presenting a property claim has become "much more difficult and time consuming, which has added to the property claims challenges post-Hurricane Katrina. These claims have been dealt with–on a scale no one ever imagined–with a team coming at the policyholder asking questions."
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