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Sept. 11, 2001 changed the way major commercial property claims were adjusted by many insurers, initiating a new team approach, but the method has proven more cumbersome in the aftermath of Hurricanes Katrina and Rita, one expert contends.

After 9/11, insurer teams–comprised of an independent adjuster, a lawyer, a forensic accountant for business interruption evaluation and possibly an engineer for damage assessment–were put in place, “managed by a hierarchy of authority at the company level,” according to Arnold Mascali, executive vice president and counsel with Aon in New York.

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