For at least the last five years or so, pundits, nerds and other assorted technophiles have been asking when the insurance industry will be “ready” to embrace wireless mobile technologies in its day-to-day operations.
While Internet-ready phones, personal digital assistants, BlackBerries and notebook computers are literally changing the face of the way business is done in many industries, the insurance sector has steadfastly resisted the urge to conform.
It's not that wireless has completely taken over the U.S. infrastructure, but its use, even in other parts of the financial services industry, is generally far more widespread than in the insurance industry.
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