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Back in 1996, Kevin Hromas followed the advice of a family member and began a new career as an Allstate staff adjuster after closing his construction business. Soon after, he began serving as a liaison to Pilot Catastrophe Services, where he became familiar with the independent side of claim handling. Since then, he has since worked every major event since starting with Hurricane Isabel in 2003.

Claims’ Eric Gilkey spoke with him to find out what kind of qualities it takes to be an independent adjuster, what some of the unique challenges are that they face, and learn why so many adjusters express such great passion about doing their jobs.

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