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A new study from Celent, a research and consulting firm that focuses on information technology, lists key technology elements for insurance companies to implement to improve their systems to analyze claim technology requisites. It also presents several case studies of companies who implemented changes and how it affected their business.

According to one section in the 52-page study, which as a whole focuses on effective technology usage in the entire insurance industry, there are four key claim technology elements that can improve organizational structures and staffing levels of insurance companies.

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