To process financial lines claims more quickly and efficiently, the AIG Companies have introduced centralized-Customer Link and Information Management (c-CLAIM).

c-CLAIM will offer a single point of entry for all financial lines claims, including directors and officers, errors and omissions, financial institutions, and fidelity. The workflow will direct each new notice or claim to the most appropriate claims professional, facilitating client contact and efficient resolution.

“The formation of c-CLAIM is part of our ongoing commitment to optimize the claims-handling process and provide the highest standard of service to our clients,” says Michael Smith, president, financial lines claims, AIG Domestic Claims, Inc. “This initiative will simplify and expedite claims reporting for our brokers and insureds and improve our ability to acknowledge and service their claims promptly.”

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