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Recently, an insurance publication bestowed the honor of Risk Manager of the Year on Deborah Griffith, risk manager of the Boy Scouts of America (BSA) near Dallas, Texas. We have all heard the Boy Scout motto, “Be prepared.” This is good advice, summing up the ethos of risk management as well.

A profile of Ms. Griffith and BSA’s operation illustrates how her department embraces risk management excellence. One area of strength is claims. Six BSA best practices deserve consideration for those looking to improve their own claim and risk management operations.

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