Looking back, 2006 wasn't bad. The kinds of catastrophes–natural or manmade–we've experienced in other years didn't occur. The best news is there were no major, unanticipated, devastating crises, and that's a news story not to be taken for granted.
This welcome calm allowed the industry to take some steps forward–attempting to do newer kinds of things well and old things better.
The category of old things being done better embraces all the core functions in insurance–from policy administration to underwriting to claims processing. Other functions under this heading include compliance and security.
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