Going to industry conferences always produces new reflections. This one was no different. The venue was full of smart, educated, experienced, and motivated people exchanging stories and ideas. Yet something was amiss. If you listened carefully, there was a subtle but unmistakable undercurrent of timidity and surrender. It felt as if CIOs were going through the motions of doing their jobs, but the fire wasn't there. Curiously, there were no discussions dedicated to this issue.
Hence, I decided to try to breathe some fire into your souls. Let's analyze the reasons so many CIOs feel overworked and underappreciated. Why have so many seemingly given up on their true leadership aspirations? Most importantly, let's talk about how that can be changed.
This, I feel, is a key failing that can be ascribed to many insurance CIOs today. They have become purely operational, risk-averse managers. Yes, being a prudent IT/business manager with a proven ability to drive down costs while improving service is a sine qua non. That virtue alone, however, will never elevate anyone to the status of a leader.
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