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Having recently spent some time in a claim factory cranking out routine bodily injury claims in a major urban area, your image-breaking correspondent has an ever-increasing appreciation for the modern auto insurance claim adjuster. If auto is the major or only line an insurer writes, these bright, friendly, mostly young men and women working as staff adjusters and unit managers must live with a daily regimen of disasters. Those range from drunk drivers committing mayhem on the highways, a confusion of foreign-language-speaking insureds and claimants, indecipherable medical and police reports (penmanship is a lost art), claims involving smashed fenders, interrupted plans, and ill tempers.

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