Some insurance industry poll figures find the vast majority of homeowners are happy with the treatment their Hurricane Katrina claims received, but don't tell that to claims expert Carl Van.

Mr. Van–a home- and businessowner in Gretna, La., located across the river from New Orleans–is still battling with his carrier to recover his claim for living costs and repairs to his house, more than a year after the hurricane hit.

“I'm on my twelfth adjuster,” said Mr. Van, president and chief executive officer of the International Insurance Institute.

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