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This issue marks the 16th year Claims has been polling its readers in order to gain a better understanding of salaries and working conditions for the insurance claim industry. The survey also is meant to convey opinions of carrier adjusters, managers, and independents. Of course, salary history is important and there is no shortage of those ready to give their honest opinions on which direction they believed the profession is headed. A few respondents even questioned if adjusting was even a profession anymore. Given that this year’s headline came directly from the comments we received, that should not come as a surprise to those in the know.

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