In the early 1990s, I got involved with our agency management system user group. The concept made a lot of sense to me. I didn't have all of the answers--and I suspected nobody else did--but by working together, we could each learn and achieve more than if we tried to muddle through the system on our own.

I threw myself into user group activities, serving first on our international user group's product development committee.

I also became involved with our local chapter in British Columbia, where I lived at the time.

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