Technology remains both an issue of promise and frustration for agents and brokers. That point was apparent at recent meetings of retail agents in Washington, D.C., and wholesale brokers in Maui, Hawaii.
During his address to agents during the April meeting of the Independent Insurance Agents & Brokers of America in Washington, D.C., association President William G. Stiglitz III called on companies to resolve the dilemma agents face over finding effective rating engines that can deliver real-time quotes.
At one time agents relied on rating manuals from individual carriers to obtain a quote, but now they must work with keyboards, visiting individual carrier Web sites to obtain quotes, he said. This is an inefficient system that runs counter to the promise technology offers, he suggested.
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