Whether employees are answering phones, repairing automobiles, making hotel beds or responding to emergency calls, savvy risk managers are keeping injuries and workers' compensation losses down by examining causes of claims and designing preventative programs.
One such risk manager is Marilyn Nevin, corporate risk manager for United Health Group in Minnetonka, Minn., whose company has 55,000 employees, 90 percent of which are desk jobs.
"Because we have large call centers, our focus is ergonomic issues," she said. The largest number of claims are for repetitive stress--common in companies with large call centers, she said.
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