Most people in insurance companies never think about the networks they use every day as they work with their computers and talk on the phone. If they give the networks any thought at all, they might have a vague sense that there are a bunch of pipes somewhere and a much clearer sense that those pipes had better be up and running 24 hours a day.

This view of networks, however, fails to appreciate that insurance is an information business. The insurance company that wins is the insurance company that is better and faster at accessing information, processing it correctly, making the right decisions, and working effectively with its customers and business partners. Voice and data networks provide the infrastructure that makes these things easier or harder to do.

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