Claim adjusters must be decisive, versatile, and exhibit exceptional problem-solving skills. But a quick scan of online job-posting sites reveals that companies also are looking for more specialized qualities in their new hires. Adjusters need to be proficient in using company-specific software programs. Many carriers also expect to see up-to-date certifications and years of experience before considering applicants for adjusting or file-examining positions.

One skill rarely mentioned in the classified ads, however, is the ability to write clearly and concisely. There is no denying that effectively communicating information is a major aspect of a claim professional’s job. Without this skill, managers and adjusters risk the potential for confusion or misinterpretation in the daily course of doing their jobs.

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