Emotional. Tense. Depressed. Confused. These are but a few adjectives that describe a catastrophe victim in the aftermath of a disaster. Adjusting a claim for an insured facing these circumstances requires attentiveness amidst irrational behavior and the ability to understand every individual’s needs and expectations in order to achieve success.

This is especially true when it comes to arranging temporary housing and additional living expenses (ALE). According to the Federal Emergency Management Agency (FEMA), more than 101,900 people were being housed temporarily in 37,745 FEMA-provided travel trailers and mobile homes as of July 7, 2006. Those are staggering numbers, especially considering that the figures take into account Hurricane Katrina victims only.

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