After years of grudgingly accepting the status quo, risk managers are finally pushing for service improvements from brokers and carriers that some in the industry wonder why they didn't demand long ago.
Buyers lately have become emboldened to insist on more accountability from their insurance vendors after bid-rigging and contingency fee abuse by major brokers and carriers was exposed by New York Attorney General Eliot Spitzer, observers said.
Settlements spurring major changes in standard operating procedures among brokers and insurers prompted the Risk and Insurance Management Society last month to hold a closed session in New York to sort out what buyers want.
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