For dozens of years, agents and carriers have failed to see eye-to-eye when it comes to technologies that enable them to interact with each other more efficiently–and judging from recent comments, that trend seems likely to continue.
If you want to find out how carriers and agents feel about their technology relationship, the answers will often depend on whom you ask. While agents tend to see the proverbial glass as half-empty or half-full at best, some insurers seem to think it is overflowing.
“I think agents feel there has been slow progress being made in a number of areas,” according to Jeff Yates, executive director of the Agents Council for Technology, in Alexandria, Va. “There is extreme frustration with the rating area, because they're tired of proprietary Web sites.”
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