Research from the Insurance Services Office concluded that thenumber one goal for insurers is reducing claim-handling costs.According to ISO, 58 percent of insurers identified increased staffknowledge and training as their key concerns; 25 percent citedenhanced claim-handler efficiency.
|Using its Claims Outcome Advisor and Liability Advisortechnology, ISO has identified a six-point plan for effective claimmanagement of claims. It includes:
|Identifying industry trends
|Visibility of the claim-handling process
|Comprehensive management information
|Granularity of injury assessment
|Detailed medical protocols and recovery profiles
|Accurate loss-of-earnings estimate
|More information is available at www.iso.com.
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