How many times have we considered what we’d do differently if we had it all to do over again? I was meeting recently with an agency owner in the midst of trying to undo some very ugly shareholder issues when he commented: “We could have used this advice when we were starting the business. Unfortunately, that’s the time we could least afford to pay a consultant.”

What are the basic principles that every insurance agency, new or old, should focus on to build a strong, viable and profitable enterprise? Recognizing that our industry is once again enjoying a great deal of start-up activity, it’s worthwhile to consider some of the foundational organizational principles exhibited by many Best Practices agencies.

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