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When adjusters are faced with the coordination of water or mold damage claims, ambiguous and conflicting procedures may be required. The ambiguity arises from a lack of industry standards and, sometimes, a mistrust of service providers. Conflict results when certain procedures may delay other steps that could assist in limiting losses.

The question whether to conduct mold sampling often is debated. The answer is, “It depends.” It depends on whether the sampling conducted can provide relevant information that might alter and improve the proposed remediation. In other words, each sampling should answer a question in the investigators’ minds relative to the prudent method of remediation.

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