If you want an example of why contract certainty is such a huge issue for the industry, think back to an episode from the classic 1970s sitcom, “The Odd Couple,” in which the normally meticulous Felix Unger was somehow talked into buying insurance from a shady broker recommended by his lax roommate, Oscar Madison.
The broker wrote down the price and coverage terms on a napkin (which sloppy Oscar mindlessly used to wipe his mouth) before moving to close the deal with a handshake.
“Wait a minute!” protested Felix. “Don't I get a policy in writing?”
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