LOL, GTG, BRB.

If you recognize these abbreviations, chances are you are familiar with instant messaging (IM) as an Internet communication tool. E-mail is the killer app that facilitates communication. How about IM, though? Is it useful for business communication or is it a time-waster? Should risk managers use it as a regular business tool or is it better left to high school kids discussing the upcoming Britney Spears concert?

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