Nationwide, a provider of insurance and financial services, is allowing customers to monitor their damaged vehicle repairs online through Nationwide AutoWatch, an internet-based software tool offered by the company. AutoWatch is currently being piloted in multiple states and may be rolled out as an optional service in the coming months.

"The web site enables customers to monitor their vehicle at different points during the repair process at participating Nationwide/Allied Insurance Blue Ribbon Repair Shops," said Terry Fortner, Nationwide associate vice president of claims.

The Nationwide AutoWatch site provides explanations of a vehicle's repair progress with regularly updated digital photos of the vehicle throughout the repair process. In addition, Nationwide AutoWatch provides customers with vehicle repair information as well as an e-mail platform through which customers may communicate with the repair facility and their Nationwide/Allied representative.

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