In the new global marketplace, companies need to manage theirefforts, quite literally, on a worldwide scale. AIG WorldSourceserves U.S.-based companies with international operations, as wellas foreign companies doing business in the United States.Accordingly, a wide range of claims and related legal issues arisefrom the four corners of the world.

WorldSource, a division of the property-casualty insurancesubsidiaries of American International Group, has sought out thebest technologies to help in managing its claim andclaim-litigation processes.

Many in the insurance industry have looked to legal electronicbilling and bill review as candidates for technological automation.Using the application service provider-version of AllegientSystem's Expense and Performance Management Suite has createdsignificant benefits for AIG, especially given the volume andcomplexity of litigation. The new system has translated,conservatively, into an estimated five percent reduction in legalfees. Just as valuable, the knowledge garnered, has allowed AIG tomonitor its claim litigation management on a continual basis. Atthe end of the day, everyone benefits, including the insured.