One consumer myth that many adjusters confront is the idea that claim people get paid by how much they “save” on a given claim. As if adjusters get a commission if they can settle a $20,000 auto or homeowners claim for, say, $10,000.

Although this fantasy always seemed farfetched, some insurance companies do link adjusters’ incentive compensation to broader financial goals that the company wants to hit. In such arrangements, an adjuster’s base compensation may be fixed, but the claim person earns extra incentive income, depending on the company or claim unit’s ability to meet certain financial targets.

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