Two bills currently being considered by the U.S. Senate could affect the way that insurers staff their business operations. The bills address the issue of sending jobs overseas to countries with lower standards of living as a way for businesses to cut costs.
The Call Center Consumer’s Right to Know Act of 2003, S 1873, has been referred to the Senate Committee on Commerce, Science, and Transportation. The bill would require call centers that are located overseas to disclose their locations to U.S. residents who telephone with questions or problems.
The Senate Committee on Health, Education, Labor, and Pensions is deliberating the Jobs for America Act of 2004, S 2090. The bill would amend the Worker Adjustment and Retraining Notification Act to provide protections for employees relating to the movement of jobs abroad. Under the terms of the proposed legislation, businesses that decide to move operations overseas would be required to provide affected employees with notice of at least 90 days.