Or just ferklempt? Only time will tell.

Every year we send out our salary survey and report our findings in our October issue. (Yes, this is the one. Read the results on page 29.) On the survey form is a space for anonymous comments regarding your views on the state of the industry, and claim handling in particular. Over the past three years, the response rate for the survey has climbed steadily, and I think I’ve figured out why. It’s a chance for you to spout off in the comments section about the sorry state of the claim-handling operation, at least as you see it.

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