The vision of a paperless claim process has evolved to mean different things to different organizations. In the rudimentary stages of converting to a paperless environment, many organizations simply scan documents into their claim systems, often retaining the paper to be copied, faxed, or filed, not considering how information can be more conveniently shared throughout the entire claim enterprise.

For Federated Department Stores, which operates more than 950 stores under the names Macy’s, Bloomingdale’s, and May, the vision of a paperless paradigm is much more sophisticated, with the ultimate goal being that a paper file is never generated in the first place. Since the early 1990s, Federated has covered its general liability and workers’ compensation claims through a self-insured and self-administered program.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.