Loud & Clear
With today's insurance CIOs seeking an equal voice at the senior executive's table, their ability to communicate is as important as technology knowledge to explain what IT can do to make life easier for their business partners. Whether dealing with staff, customers, or the executive team, those who make their words and deeds clear to all have what it takes to be successful.
The technology is the easy part of the job, asserts Piyush Singh, CIO of RLI Corp. A native of India who came to the U.S. after a stopover in laid-back Jamaica, Singh is an example of the ability to adapt to one's surroundings. CIOs have to know their technology, but the ability to understand their surroundings and communicate with the staff, the bosses, and the customers is what separates the good CIO from the bad, and the CIO from the CTO.
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