CSRs Can Be Stars, Too
In any business involving a sale, the producer is inevitably the star. However, it's critical to remember that even a team of superstars needs role players to win consistently and become champions.
Selling a client is just the start of the game. Winners work together with all their teammates to hold onto accounts while continuing to add new ones. Service is the critical element in keeping "fans"–the paying customers–in your arena.
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