BlackBerry Keeps Agents In Touch 24/7

Tool offers multiple functions--phone, e-mail, planner--in ahandheld device

If you're a commuter, you probably see at least one BlackBerrydevice a day, if not more. You see people on buses and trainschecking e-mail, typing (or more properly, thumbing) messages,going online, checking their daily schedules, and even using theirBlackBerries as telephones.

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