The noise from claim staff is not joyous this year. Although a few people still tell us that they love their jobs, their voices are growing fainter. Dissatisfaction seems to be the overpowering sentiment in our 15th annual salary survey.

In the history of the survey, independent adjusting staff has made more money than their counterparts at insurance carriers, while enjoying fewer benefits and perks. In recent years, the gap between these figures had begun to narrow. This year’s survey, however, indicates that all that is changing, and industry norms are reverting to type.

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