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For claim professionals, the scenario is always the same: swamped with claims, constantly on the road, barely keeping up with demands. And yet another demand lurks on the horizon: mandatory continuing education.

Indeed, for many, the certification deadline may be just ahead. They will need to travel and sit through one or more classes, all off the clock. Then, there is the nuisance of getting paperwork to state insurance departments by deadlines. In the meantime, they still are juggling demands of work.

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