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Remember when men wore suits to work? Those times seem so quaint. Nowadays, business casual is the standard in many insurance and claim offices; for which I say, Hallelujah.

Remember when the dividing line was clear between adjuster work and lawyer work? We all knew who did what and when. Adjusters handled cases so long as they remained claims. If a case entered litigation, the adjuster hired a lawyer. The division of labor seemed rational, sensible, and easy to follow.

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