Until the early 1980s, this publication was known as InsuranceAdjuster magazine. Even those of us who were independent adjustersat the time worked primarily for insurance companies and werecomfortable with that title.

In the late 1970s and early 1980s, however, perhaps due in largepart to inflation of insurance premiums and legal costs, manybusinesses began to use various forms of self funding. They soughtthe services of firms that could handle their claims directly asthey, the insured or self-insured entity, desired. They couldpurchase such services from insurance companies directly in whatwas termed unbundled services (loss control, actuarial services,risk management information systems, and claim adjusting withoutthe benefit of a first dollar insurance coverage), from one of alarge number of brokerage firms, or from independent adjustingcompanies who began calling themselves by the health coverageindustry term third party administrators.

As a result, the old multi-line adjuster became a claimrepresentative, an account executive, a claim administrator, a lossand claim technician, or a loss service specialist, fancy names forwhat had been known for a century or more as an adjuster. Hence,Insurance Adjuster became Claims.