“Welcome to the profession no one planned to join,” a member of our senior management once greeted a new adjuster trainee class. Many claim personnel do enter our field without a conscious plan to make adjusting their careers. Once employed, however, a decision must be made as to which course to follow: a rewarding career or an acceptable job.
Insurers and independent adjusting firms normally use one of two paths (perhaps both) to provide new claim personnel with the basic knowledge and skills required for entry-level positions, on-the-job training or a company sponsored basic course, after which they usually settle into handling property, liability, or workers' compensation claims under the watchful eyes of supervisors.
At this point, unfortunately for some of these recruits, the company-sponsored training path ends. From here, the drive or push needed to move from entry-level knowledge and skills to the higher levels of professional expertise will need to come from within the individual.
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