“There is probably more dissatisfaction over business interruption insurance than about all other types of insurance combined,” according to James Costner, senior vice president of Willis Risk Solutions in Nashville, Tenn.

Costner was speaking before an audience at the recent Risk and Insurance Management Society Conference in Philadelphia, where he was joined by John Dempsey, managing partner of the accounting firm, Dempsey Myers & Co. The two presented ideas on controlling costs by implementing effective systems for gathering and reporting annual business interruption values and exposures.

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